Oversee the day to day activities of the support department to ensure the company and departmental standards for customer service are maintained. Responsible for overseeing the management of the department expenses. Develop and implement strategic initiatives (i.e. value added offerings to clients) to improve service excellence and maximize profitability. Develop and impl

Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features, and/or other third party client approved tools necessary to provide operations, maintenance, and migration support services. Ability to write database queries for MSSQL, Oracle,

Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases. Provide first ti

Engineer and maintain systems that support core Cloud Infrastructure Services. Automate operational tasks and the gathering of service level indicators. Research complex technical problems, formulate recommendations, and build technically sound and scalable solutions, gather ROI details and advising Leadership. Interact with the DevOps and Engineering teams, on new projec

Systems Administrator The System Administrator position is responsible for provisioning, configuring, monitoring, and maintaining infrastructure.They will be responsible for both hardware and software maintenance, troubleshooting system related issues, and replacing legacy systems in an ever changing environment.It is important that applicants understand Linux and Windows

Cloud Infrastructure Engineer The Cloud Infrastructure Engineer combines software and systems engineering to build and run large scale, distributed, fault tolerant systems deployed on private or public cloud platforms. This position will ensure the infrastructures services supporting Tyler's applications maintain uptime and reliability. Additionally, focus on optimizing e

Lead team meetings Training and process improvement Mentorship NET (New Employee Training) Reverse Shadows Become a Buddy for New Hires Complexity Electric package (TOU, KVAR, Demand, Net Metering) UB Multiple Cycle go lives 20,000+ UB accounts Ability to handle escalations and create resolutions for red flags and roadblocks Ability to implement AR conversions, manual set

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is si

Software Development Intern (Transportation) Summer 2024 Tyler Technologies is seeking a Software Development Intern. Tyler has an agile, fun, fast paced and stable environment. Tyler's goal is find extremely strong developers that have a passion for writing software. Tyler hires developers of all experience levels, but specifically looks for those that have a strong natu

Collaborate with clients and internal stakeholders to gather, document, and analyze business requirements. Conduct thorough business process analysis to identify areas for improvement and optimization. Work closely with the development team to translate business requirements into technical specifications. Facilitate communication between business users and technical teams

Manage the annual financial planning process to support Tyler's financial goals. Monitor and analyze the division's financial performance, which includes revenue, expenses, and key performance indicators and drivers, relative to financial goals. Develop tools and reporting to help facilitate analysis at a detailed level and in a timely manner. Develop thoughtful and data

analyze customer contracts to ensure accuracy and completeness support the full contracts and subcontracts administrative cycle support the legal review and execution of contractual documents (contract/subcontract agreements, non disclosure agreements, teaming agreements, reseller agreements, representations and certifications, etc.) enter contract attributes and uploads

Provide end user support for Tyler's internal customers via telephone, email, remote control and in person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issues Learn the functions and back end of Tyler's applications and corporate software so

Analyze and verify images and data of residential/agricultural properties to ensure that property records reflect current and accurate property characteristics. List or update information on property records as needed. Drive to property locations, getting in and out of vehicle. Physically walk around and examine all buildings to determine required property characteristics

Sr. Test Engineer Tyler Technologies is looking for a Sr. Test Engineer in Plano, TX to perform the following job duties Communicate information in the form of User Stories that support user needs, program functions, test cases, and steps required to develop or modify systems. Use of data modeling, database concepts, and SQL Queries. Troubleshooting/triaging and solving u